How severe is CVE-2014-9324?

CVE-2014-9324 has a CVSS 2.0 base score of 6.0, rated medium severity.

Is CVE-2014-9324 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (76th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2014-9324?

CVE-2014-9324 primarily affects Otrs Otrs Help Desk. In total, 31 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2014-9324?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2014-9324 published?

CVE-2014-9324 was published on 2014-12-19 and last updated on 2026-06-17.

CVE-2014-9324

CVE-2014-9324 is a medium-severity vulnerability in Otrs Otrs Help Desk with a CVSS 2.0 base score of 6.0. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-264.

Key facts

Severity: Medium (CVSS 2.0 base score 6.0)
EPSS exploit prediction: 2% (76th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-264
Affected product: Otrs Otrs Help Desk
Published: 2014-12-19
Last modified: 2026-06-17

Description

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.

Frequently asked questions

What is CVE-2014-9324?: The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.
How severe is CVE-2014-9324?: CVE-2014-9324 has a CVSS 2.0 base score of 6.0, rated medium severity.
Is CVE-2014-9324 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (76th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2014-9324?: CVE-2014-9324 primarily affects Otrs Otrs Help Desk. In total, 31 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2014-9324?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2014-9324 published?: CVE-2014-9324 was published on 2014-12-19 and last updated on 2026-06-17.

References

Affected products (31)

cpe:2.3:a:otrs:otrs_help_desk:3.2.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.11:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.12:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.13:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.14:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.15:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.2.16:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:3.3.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:4.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:4.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_help_desk:4.0.2:*:*:*:*:*:*:*

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