CVE-2019-13397

CVE-2019-13397 is a medium-severity vulnerability in Enhancesoft Osticket with a CVSS 3.x base score of 6.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Description

Unauthenticated Stored XSS in osTicket 1.10.1 allows a remote attacker to gain admin privileges by injecting arbitrary web script or HTML via arbitrary file extension while creating a support ticket.

Frequently asked questions

What is CVE-2019-13397?
Unauthenticated Stored XSS in osTicket 1.10.1 allows a remote attacker to gain admin privileges by injecting arbitrary web script or HTML via arbitrary file extension while creating a support ticket.
How severe is CVE-2019-13397?
CVE-2019-13397 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2019-13397 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (62nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-13397?
CVE-2019-13397 affects Enhancesoft Osticket. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2019-13397?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2019-13397 published?
CVE-2019-13397 was published on 2019-07-09 and last updated on 2026-06-17.

References

Affected products (1)

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