CVE-2020-15487
CVE-2020-15487 is a critical-severity vulnerability in Re-desk Re with a CVSS 3.x base score of 9.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-89.
Key facts
- Severity: Critical (CVSS 3.x base score 9.8)
- CVSS v2: 7.5
- EPSS exploit prediction: 4% (88th percentile)
- Actively exploited: Not listed in CISA KEV
- Weakness: CWE-89
- Affected product: Re-desk Re
- Published:
- Last modified:
Description
Re:Desk 2.3 contains a blind unauthenticated SQL injection vulnerability in the getBaseCriteria() function in the protected/models/Ticket.php file. By modifying the folder GET parameter, it is possible to execute arbitrary SQL statements via a crafted URL. Unauthenticated remote command execution is possible by using this SQL injection to update certain database values, which are then executed by a bizRule eval() function in the yii/framework/web/auth/CAuthManager.php file. Resultant authorization bypass is also possible, by recovering or modifying password hashes and password reset tokens, allowing for administrative privileges to be obtained.
Frequently asked questions
- What is CVE-2020-15487?
- Re:Desk 2.3 contains a blind unauthenticated SQL injection vulnerability in the getBaseCriteria() function in the protected/models/Ticket.php file. By modifying the folder GET parameter, it is possible to execute arbitrary SQL statements via a crafted URL. Unauthenticated remote command execution is possible by using this SQL injection to update certain database values, which are then executed by a bizRule eval() function in the yii/framework/web/auth/CAuthManager.php file. Resultant authorization bypass is also possible, by recovering or modifying password hashes and password reset tokens, allowing for administrative privileges to be obtained.
- How severe is CVE-2020-15487?
- CVE-2020-15487 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
- Is CVE-2020-15487 being actively exploited?
- It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 4% (88th percentile), an estimate of the probability of exploitation in the next 30 days.
- What products are affected by CVE-2020-15487?
- CVE-2020-15487 affects Re-desk Re. See the affected-products list for the exact vulnerable versions.
- How do I fix CVE-2020-15487?
- Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
- When was CVE-2020-15487 published?
- CVE-2020-15487 was published on 2020-09-30 and last updated on 2026-06-17.
References
- https://labs.f-secure.com/advisories/redesk-v2-3-multiple-issues/
- https://www.re-desk.com/download-help-desk-software.html
Affected products (1)
- cpe:2.3:a:re-desk:re\:desk:2.3:*:*:*:*:*:*:*
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