How severe is CVE-2020-1779?

CVE-2020-1779 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over an adjacent network with low attack complexity, requires high privileges and user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2020-1779 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (58th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-1779?

CVE-2020-1779 affects Otrs Ticket Forms. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2020-1779?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2020-1779 published?

CVE-2020-1779 was published on 2021-02-08 and last updated on 2026-06-17.

CVE-2020-1779

CVE-2020-1779 is a medium-severity vulnerability in Otrs Ticket Forms with a CVSS 3.x base score of 4.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-200.

Key facts

Severity: Medium (CVSS 3.x base score 4.3)
CVSS v2: 4.0
EPSS exploit prediction: 1% (58th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-200
Affected product: Otrs Ticket Forms
Published: 2021-02-08
Last modified: 2026-06-17

Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Frequently asked questions

What is CVE-2020-1779?: When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
How severe is CVE-2020-1779?: CVE-2020-1779 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over an adjacent network with low attack complexity, requires high privileges and user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2020-1779 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (58th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-1779?: CVE-2020-1779 affects Otrs Ticket Forms. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2020-1779?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2020-1779 published?: CVE-2020-1779 was published on 2021-02-08 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2020-17/

Affected products (1)

cpe:2.3:a:otrs:ticket_forms:*:*:*:*:*:*:*:*

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