How severe is CVE-2020-36926?

CVE-2020-36926 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2020-36926 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (39th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-36926?

CVE-2020-36926 primarily affects Smartertools Smartertrack. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2020-36926?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

Does CVE-2020-36926 have an EU (EUVD) identifier?

Yes. CVE-2020-36926 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2026-3035.

When was CVE-2020-36926 published?

CVE-2020-36926 was published on 2026-01-16 and last updated on 2026-06-17.

CVE-2020-36926

CVE-2020-36926 is a high-severity vulnerability in Smartertools Smartertrack with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-497.

Key facts

Severity: High (CVSS 3.x base score 7.5)
CVSS v4: 6.9
EPSS exploit prediction: 0% (39th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2026-3035
Weakness: CWE-497
Affected product: Smartertools Smartertrack
Published: 2026-01-16
Last modified: 2026-06-17

Description

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

Frequently asked questions

What is CVE-2020-36926?: SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.
How severe is CVE-2020-36926?: CVE-2020-36926 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2020-36926 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (39th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-36926?: CVE-2020-36926 primarily affects Smartertools Smartertrack. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2020-36926?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2020-36926 have an EU (EUVD) identifier?: Yes. CVE-2020-36926 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2026-3035.
When was CVE-2020-36926 published?: CVE-2020-36926 was published on 2026-01-16 and last updated on 2026-06-17.

References

Affected products (2)

cpe:2.3:a:smartertools:smartertrack:10.0:*:*:*:*:*:*:*
cpe:2.3:a:smartertools:smartertrack:14.0:*:*:*:*:*:*:*

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