How severe is CVE-2023-49214?

CVE-2023-49214 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2023-49214 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (53rd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2023-49214?

CVE-2023-49214 affects Usedesk. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2023-49214?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.

When was CVE-2023-49214 published?

CVE-2023-49214 was published on 2023-11-23 and last updated on 2026-06-17.

CVE-2023-49214

CVE-2023-49214 is a critical-severity vulnerability in Usedesk with a CVSS 3.x base score of 9.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-74.

Key facts

Severity: Critical (CVSS 3.x base score 9.8)
EPSS exploit prediction: 1% (53rd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-74
Affected product: Usedesk
Published: 2023-11-23
Last modified: 2026-06-17

Description

Usedesk before 1.7.57 allows chat template injection.

Frequently asked questions

What is CVE-2023-49214?: Usedesk before 1.7.57 allows chat template injection.
How severe is CVE-2023-49214?: CVE-2023-49214 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2023-49214 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (53rd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2023-49214?: CVE-2023-49214 affects Usedesk. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2023-49214?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
When was CVE-2023-49214 published?: CVE-2023-49214 was published on 2023-11-23 and last updated on 2026-06-17.

References

https://usedesk.ru/updates_september23

Affected products (1)

cpe:2.3:a:usedesk:usedesk:*:*:*:*:*:*:*:*

More vulnerabilities in Usedesk

CVE-2023-49215 — Medium (CVSS 6.1): Usedesk before 1.7.57 allows filter reflected XSS.
CVE-2023-49216 — Medium (CVSS 5.4): Usedesk before 1.7.57 allows profile stored XSS.

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