How severe is CVE-2024-13604?

CVE-2024-13604 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2024-13604 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (36th percentile), an estimate of the probability of exploitation in the next 30 days.

How do I fix CVE-2024-13604?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

Does CVE-2024-13604 have an EU (EUVD) identifier?

Yes. CVE-2024-13604 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-54389.

When was CVE-2024-13604 published?

CVE-2024-13604 was published on 2025-04-05 and last updated on 2026-06-17.

CVE-2024-13604

CVE-2024-13604 is a high-severity vulnerability with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-200.

Key facts

Severity: High (CVSS 3.x base score 7.5)
EPSS exploit prediction: 0% (36th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-54389
Weakness: CWE-200
Published: 2025-04-05
Last modified: 2026-06-17

Description

The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.

Frequently asked questions

What is CVE-2024-13604?: The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.
How severe is CVE-2024-13604?: CVE-2024-13604 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2024-13604 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (36th percentile), an estimate of the probability of exploitation in the next 30 days.
How do I fix CVE-2024-13604?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2024-13604 have an EU (EUVD) identifier?: Yes. CVE-2024-13604 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-54389.
When was CVE-2024-13604 published?: CVE-2024-13604 was published on 2025-04-05 and last updated on 2026-06-17.

References

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