How severe is CVE-2024-13606?

CVE-2024-13606 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2024-13606 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (32nd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2024-13606?

CVE-2024-13606 affects Wiselyhub Js Help Desk. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2024-13606?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

Does CVE-2024-13606 have an EU (EUVD) identifier?

Yes. CVE-2024-13606 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-51689.

When was CVE-2024-13606 published?

CVE-2024-13606 was published on 2025-02-13 and last updated on 2026-06-17.

CVE-2024-13606

CVE-2024-13606 is a high-severity vulnerability in Wiselyhub Js Help Desk with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-200.

Key facts

Severity: High (CVSS 3.x base score 7.5)
EPSS exploit prediction: 0% (32nd percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-51689
Weakness: CWE-200
Affected product: Wiselyhub Js Help Desk
Published: 2025-02-13
Last modified: 2026-06-17

Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Frequently asked questions

What is CVE-2024-13606?: The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
How severe is CVE-2024-13606?: CVE-2024-13606 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2024-13606 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (32nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-13606?: CVE-2024-13606 affects Wiselyhub Js Help Desk. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-13606?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2024-13606 have an EU (EUVD) identifier?: Yes. CVE-2024-13606 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-51689.
When was CVE-2024-13606 published?: CVE-2024-13606 was published on 2025-02-13 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:wiselyhub:js_help_desk:*:*:*:*:*:wordpress:*:*

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