CVE-2024-20484

CVE-2024-20484 is a high-severity vulnerability in Cisco Enterprise Chat And Email with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-20.

Key facts

Description

A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.

Frequently asked questions

What is CVE-2024-20484?
A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device. This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, then click Start.
How severe is CVE-2024-20484?
CVE-2024-20484 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is none, integrity none, and availability high.
Is CVE-2024-20484 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (48th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-20484?
CVE-2024-20484 affects Cisco Enterprise Chat And Email. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-20484?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
Does CVE-2024-20484 have an EU (EUVD) identifier?
Yes. CVE-2024-20484 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-18199.
When was CVE-2024-20484 published?
CVE-2024-20484 was published on 2024-11-06 and last updated on 2026-06-17.

References

Affected products (1)

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