How severe is CVE-2024-28986?

CVE-2024-28986 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2024-28986 being actively exploited?

Yes. CVE-2024-28986 is on CISA's Known Exploited Vulnerabilities (KEV) catalog, added on 2024-08-15, which means active exploitation has been confirmed. It should be prioritised for remediation.

What products are affected by CVE-2024-28986?

CVE-2024-28986 primarily affects Solarwinds Web Help Desk. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2024-28986?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Because this CVE is known to be actively exploited, treat remediation as urgent — CISA KEV typically sets a short remediation deadline.

Does CVE-2024-28986 have an EU (EUVD) identifier?

Yes. CVE-2024-28986 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-26048. It is also flagged as exploited in the EUVD (since 2024-08-15).

When was CVE-2024-28986 published?

CVE-2024-28986 was published on 2024-08-13 and last updated on 2026-06-17.

CVE-2024-28986

CVE-2024-28986 is a critical-severity vulnerability in Solarwinds Web Help Desk with a CVSS 3.x base score of 9.8. It is listed in CISA's Known Exploited Vulnerabilities (KEV) catalog, confirming it has been exploited in the wild (added 2024-08-15). The underlying weakness is classified as CWE-502.

Key facts

Severity: Critical (CVSS 3.x base score 9.8)
EPSS exploit prediction: 85% (100th percentile)
Actively exploited: Yes — listed in CISA KEV (added 2024-08-15)
EU (EUVD) id: EUVD-2024-26048
EU exploitation: Flagged exploited in the ENISA EU Vulnerability Database (since 2024-08-15)
Weakness: CWE-502
Affected product: Solarwinds Web Help Desk
Published: 2024-08-13
Last modified: 2026-06-17

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Frequently asked questions

What is CVE-2024-28986?: SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
How severe is CVE-2024-28986?: CVE-2024-28986 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2024-28986 being actively exploited?: Yes. CVE-2024-28986 is on CISA's Known Exploited Vulnerabilities (KEV) catalog, added on 2024-08-15, which means active exploitation has been confirmed. It should be prioritised for remediation.
What products are affected by CVE-2024-28986?: CVE-2024-28986 primarily affects Solarwinds Web Help Desk. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2024-28986?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Because this CVE is known to be actively exploited, treat remediation as urgent — CISA KEV typically sets a short remediation deadline.
Does CVE-2024-28986 have an EU (EUVD) identifier?: Yes. CVE-2024-28986 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-26048. It is also flagged as exploited in the EUVD (since 2024-08-15).
When was CVE-2024-28986 published?: CVE-2024-28986 was published on 2024-08-13 and last updated on 2026-06-17.

References

Affected products (2)

cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*

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