How severe is CVE-2024-28988?

CVE-2024-28988 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2024-28988 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 37% (98th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2024-28988?

CVE-2024-28988 primarily affects Solarwinds Web Help Desk. In total, 4 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2024-28988?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.

Does CVE-2024-28988 have an EU (EUVD) identifier?

Yes. CVE-2024-28988 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-26050.

When was CVE-2024-28988 published?

CVE-2024-28988 was published on 2025-09-01 and last updated on 2026-06-17.

CVE-2024-28988

CVE-2024-28988 is a critical-severity vulnerability in Solarwinds Web Help Desk with a CVSS 3.x base score of 9.8. Its EPSS exploit-prediction score of 37% places it in the 98th percentile, indicating an elevated likelihood of exploitation. The underlying weakness is classified as CWE-502.

Key facts

Severity: Critical (CVSS 3.x base score 9.8)
EPSS exploit prediction: 37% (98th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-26050
Weakness: CWE-502
Affected product: Solarwinds Web Help Desk
Published: 2025-09-01
Last modified: 2026-06-17

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Frequently asked questions

What is CVE-2024-28988?: SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
How severe is CVE-2024-28988?: CVE-2024-28988 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2024-28988 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 37% (98th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-28988?: CVE-2024-28988 primarily affects Solarwinds Web Help Desk. In total, 4 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2024-28988?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
Does CVE-2024-28988 have an EU (EUVD) identifier?: Yes. CVE-2024-28988 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-26050.
When was CVE-2024-28988 published?: CVE-2024-28988 was published on 2025-09-01 and last updated on 2026-06-17.

References

Affected products (4)

cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix2:*:*:*:*:*:*

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