How severe is CVE-2025-20273?

CVE-2025-20273 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2025-20273 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (13th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2025-20273?

CVE-2025-20273 affects Cisco Unified Intelligent Contact Management Enterprise. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2025-20273?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2025-20273 have an EU (EUVD) identifier?

Yes. CVE-2025-20273 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16889.

When was CVE-2025-20273 published?

CVE-2025-20273 was published on 2025-06-04 and last updated on 2026-06-17.

CVE-2025-20273

CVE-2025-20273 is a medium-severity vulnerability in Cisco Unified Intelligent Contact Management Enterprise with a CVSS 3.x base score of 6.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 3.x base score 6.1)
EPSS exploit prediction: 0% (13th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2025-16889
Weakness: CWE-79
Affected product: Cisco Unified Intelligent Contact Management Enterprise
Published: 2025-06-04
Last modified: 2026-06-17

Description

A vulnerability in the web-based management interface of Cisco Unified Intelligent Contact Management Enterprise could allow an unauthenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device. This vulnerability is due to insufficient user input validation. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information.

Frequently asked questions

What is CVE-2025-20273?: A vulnerability in the web-based management interface of Cisco Unified Intelligent Contact Management Enterprise could allow an unauthenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device. This vulnerability is due to insufficient user input validation. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information.
How severe is CVE-2025-20273?: CVE-2025-20273 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2025-20273 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (13th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2025-20273?: CVE-2025-20273 affects Cisco Unified Intelligent Contact Management Enterprise. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2025-20273?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2025-20273 have an EU (EUVD) identifier?: Yes. CVE-2025-20273 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-16889.
When was CVE-2025-20273 published?: CVE-2025-20273 was published on 2025-06-04 and last updated on 2026-06-17.

References

https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-icm-xss-cfcqhXAg

Affected products (1)

cpe:2.3:a:cisco:unified_intelligent_contact_management_enterprise:*:*:*:*:*:*:*:*

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