How severe is CVE-2025-24389?

CVE-2025-24389 has a CVSS 3.x base score of 6.3, rated medium severity. It is exploitable over local access with high attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability none.

Is CVE-2025-24389 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (4th percentile), an estimate of the probability of exploitation in the next 30 days.

How do I fix CVE-2025-24389?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2025-24389 have an EU (EUVD) identifier?

Yes. CVE-2025-24389 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-3685.

When was CVE-2025-24389 published?

CVE-2025-24389 was published on 2025-01-27 and last updated on 2026-06-17.

CVE-2025-24389

CVE-2025-24389 is a medium-severity vulnerability with a CVSS 3.x base score of 6.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-532.

Key facts

Severity: Medium (CVSS 3.x base score 6.3)
EPSS exploit prediction: 0% (4th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2025-3685
Weakness: CWE-532
Published: 2025-01-27
Last modified: 2026-06-17

Description

Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Frequently asked questions

What is CVE-2025-24389?: Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
How severe is CVE-2025-24389?: CVE-2025-24389 has a CVSS 3.x base score of 6.3, rated medium severity. It is exploitable over local access with high attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability none.
Is CVE-2025-24389 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (4th percentile), an estimate of the probability of exploitation in the next 30 days.
How do I fix CVE-2025-24389?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2025-24389 have an EU (EUVD) identifier?: Yes. CVE-2025-24389 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2025-3685.
When was CVE-2025-24389 published?: CVE-2025-24389 was published on 2025-01-27 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2025-03/

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