CVE-2026-40569

CVE-2026-40569 is a critical-severity vulnerability with a CVSS 3.x base score of 9.0. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-284.

Key facts

Description

FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a mass assignment vulnerability in the mailbox connection settings endpoints of FreeScout (`connectionIncomingSave()` at `app/Http/Controllers/MailboxesController.php:468` and `connectionOutgoingSave()` at line 398). Both methods pass `$request->all()` directly to `$mailbox->fill()` without any field allowlisting, allowing an authenticated admin to overwrite any of the 32 fields in the Mailbox model's `$fillable` array -- including security-critical fields that do not belong to the connection settings form, such as `auto_bcc`, `out_server`, `out_password`, `signature`, `auto_reply_enabled`, and `auto_reply_message`. Validation in `connectionIncomingSave()` is entirely commented out, and the validator in `connectionOutgoingSave()` only checks value formats for SMTP fields without stripping extra parameters. An authenticated admin user can exploit this by appending hidden parameters (e.g., `[email protected]`) to a legitimate connection settings save request. Because the `auto_bcc` field is not displayed on the connection settings form (it only appears on the general mailbox settings page), the injection is invisible to other administrators reviewing connection settings. Once set, every outgoing email from the affected mailbox is silently BCC'd to the attacker via the `SendReplyToCustomer` job. The same mechanism allows redirecting outgoing SMTP through an attacker-controlled server, injecting tracking pixels or phishing links into email signatures, and enabling attacker-crafted auto-replies -- all from a single HTTP request. This is particularly dangerous in multi-admin environments where one admin can silently surveil mailboxes managed by others, and when an admin session is compromised via a separate vulnerability (e.g., XSS), the attacker gains persistent email exfiltration that survives session expiry. Version 1.8.213 fixes the issue.

Frequently asked questions

What is CVE-2026-40569?
FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a mass assignment vulnerability in the mailbox connection settings endpoints of FreeScout (`connectionIncomingSave()` at `app/Http/Controllers/MailboxesController.php:468` and `connectionOutgoingSave()` at line 398). Both methods pass `$request->all()` directly to `$mailbox->fill()` without any field allowlisting, allowing an authenticated admin to overwrite any of the 32 fields in the Mailbox model's `$fillable` array -- including security-critical fields that do not belong to the connection settings form, such as `auto_bcc`, `out_server`, `out_password`, `signature`, `auto_reply_enabled`, and `auto_reply_message`. Validation in `connectionIncomingSave()` is entirely commented out, and the validator in `connectionOutgoingSave()` only checks value formats for SMTP fields without stripping extra parameters. An authenticated admin user can exploit this by appending hidden parameters (e.g., `[email protected]`) to a legitimate connection settings save request. Because the `auto_bcc` field is not displayed on the connection settings form (it only appears on the general mailbox settings page), the injection is invisible to other administrators reviewing connection settings. Once set, every outgoing email from the affected mailbox is silently BCC'd to the attacker via the `SendReplyToCustomer` job. The same mechanism allows redirecting outgoing SMTP through an attacker-controlled server, injecting tracking pixels or phishing links into email signatures, and enabling attacker-crafted auto-replies -- all from a single HTTP request. This is particularly dangerous in multi-admin environments where one admin can silently surveil mailboxes managed by others, and when an admin session is compromised via a separate vulnerability (e.g., XSS), the attacker gains persistent email exfiltration that survives session expiry. Version 1.8.213 fixes the issue.
How severe is CVE-2026-40569?
CVE-2026-40569 has a CVSS 3.x base score of 9.0, rated critical severity. It is exploitable over network with low attack complexity, requires high privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability low.
Is CVE-2026-40569 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (21st percentile), an estimate of the probability of exploitation in the next 30 days.
How do I fix CVE-2026-40569?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
Does CVE-2026-40569 have an EU (EUVD) identifier?
Yes. CVE-2026-40569 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2026-24171.
When was CVE-2026-40569 published?
CVE-2026-40569 was published on 2026-04-21 and last updated on 2026-06-17.

References

Other CWE-284 (Improper Access Control) vulnerabilities

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