How severe is CVE-2013-4717?

CVE-2013-4717 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2013-4717 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (67th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2013-4717?

CVE-2013-4717 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2013-4717?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2013-4717 published?

CVE-2013-4717 was published on 2021-08-09 and last updated on 2026-06-16.

CVE-2013-4717

CVE-2013-4717 is a high-severity vulnerability in Otrs with a CVSS 3.x base score of 8.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-89.

Key facts

Severity: High (CVSS 3.x base score 8.8)
CVSS v2: 6.5
EPSS exploit prediction: 1% (67th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-89
Affected product: Otrs
Published: 2021-08-09
Last modified: 2026-06-16

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Frequently asked questions

What is CVE-2013-4717?: Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.
How severe is CVE-2013-4717?: CVE-2013-4717 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2013-4717 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (67th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2013-4717?: CVE-2013-4717 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2013-4717?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2013-4717 published?: CVE-2013-4717 was published on 2021-08-09 and last updated on 2026-06-16.

References

https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2013-05/

Affected products (2)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs_itsm:*:*:*:*:*:*:*:*

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