CVE-2018-14593
CVE-2018-14593 is a high-severity vulnerability in Otrs Open Ticket Request System with a CVSS 3.x base score of 8.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low.
Key facts
- Severity: High (CVSS 3.x base score 8.8)
- CVSS v2: 6.5
- EPSS exploit prediction: 2% (77th percentile)
- Actively exploited: Not listed in CISA KEV
- Affected product: Otrs Open Ticket Request System
- Published:
- Last modified:
Description
An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
Frequently asked questions
- What is CVE-2018-14593?
- An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.
- How severe is CVE-2018-14593?
- CVE-2018-14593 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
- Is CVE-2018-14593 being actively exploited?
- It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (77th percentile), an estimate of the probability of exploitation in the next 30 days.
- What products are affected by CVE-2018-14593?
- CVE-2018-14593 primarily affects Otrs Open Ticket Request System. In total, 3 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
- How do I fix CVE-2018-14593?
- Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
- When was CVE-2018-14593 published?
- CVE-2018-14593 was published on 2018-08-04 and last updated on 2026-06-17.
References
- https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de
- https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html
- https://www.debian.org/security/2018/dsa-4317
Affected products (3)
- cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
More vulnerabilities in Otrs Open Ticket Request System
- CVE-2018-19143 — Medium (CVSS 6.5): Open Ticket Request System (OTRS) 4.0.x before 4.0.33, 5.0.x before 5.0.31, and 6.0.x before 6.0.13 allows an…
- CVE-2018-16587 — Medium (CVSS 6.5): In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker…
- CVE-2018-19142 — Medium (CVSS 4.8): Open Ticket Request System (OTRS) 6.0.x before 6.0.13 allows an admin to conduct an XSS attack via a modified URL.
- CVE-2018-19141 — Medium (CVSS 4.8): Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack…
- CVE-2018-16586 — Medium (CVSS 4.3): In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker…