How severe is CVE-2018-16965?

CVE-2018-16965 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2018-16965 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 3% (83rd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2018-16965?

CVE-2018-16965 affects Zohocorp Manageengine Supportcenter Plus. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2018-16965?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2018-16965 published?

CVE-2018-16965 was published on 2018-09-21 and last updated on 2026-06-17.

CVE-2018-16965

CVE-2018-16965 is a medium-severity vulnerability in Zohocorp Manageengine Supportcenter Plus with a CVSS 3.x base score of 6.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 3.x base score 6.1)
CVSS v2: 4.3
EPSS exploit prediction: 3% (83rd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-79
Affected product: Zohocorp Manageengine Supportcenter Plus
Published: 2018-09-21
Last modified: 2026-06-17

Description

In Zoho ManageEngine SupportCenter Plus before 8.1 Build 8109, there is HTML Injection and Stored XSS via the /ServiceContractDef.do contractName parameter.

Frequently asked questions

What is CVE-2018-16965?: In Zoho ManageEngine SupportCenter Plus before 8.1 Build 8109, there is HTML Injection and Stored XSS via the /ServiceContractDef.do contractName parameter.
How severe is CVE-2018-16965?: CVE-2018-16965 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2018-16965 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 3% (83rd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2018-16965?: CVE-2018-16965 affects Zohocorp Manageengine Supportcenter Plus. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2018-16965?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2018-16965 published?: CVE-2018-16965 was published on 2018-09-21 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:*

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