CVE-2019-16948

CVE-2019-16948 is a critical-severity vulnerability in Enghouse Web Chat with a CVSS 3.x base score of 9.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-918.

Key facts

Description

An SSRF issue was discovered in Enghouse Web Chat 6.1.300.31. In any POST request, one can replace the port number at WebServiceLocation=http://localhost:8085/UCWebServices/ with a range of ports to determine what is visible on the internal network (as opposed to what general web traffic would see on the product's host). The response from open ports is different than from closed ports. The product does not allow one to change the protocol: anything except http(s) will throw an error; however, it is the type of error that allows one to determine if a port is open or not.

Frequently asked questions

What is CVE-2019-16948?
An SSRF issue was discovered in Enghouse Web Chat 6.1.300.31. In any POST request, one can replace the port number at WebServiceLocation=http://localhost:8085/UCWebServices/ with a range of ports to determine what is visible on the internal network (as opposed to what general web traffic would see on the product's host). The response from open ports is different than from closed ports. The product does not allow one to change the protocol: anything except http(s) will throw an error; however, it is the type of error that allows one to determine if a port is open or not.
How severe is CVE-2019-16948?
CVE-2019-16948 has a CVSS 3.x base score of 9.8, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2019-16948 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (68th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-16948?
CVE-2019-16948 affects Enghouse Web Chat. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2019-16948?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
When was CVE-2019-16948 published?
CVE-2019-16948 was published on 2019-11-13 and last updated on 2026-06-17.

References

Affected products (1)

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