CVE-2020-13972
CVE-2020-13972 is a medium-severity vulnerability in Enghouse Web Chat with a CVSS 3.x base score of 6.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.
Key facts
- Severity: Medium (CVSS 3.x base score 6.1)
- CVSS v2: 4.3
- EPSS exploit prediction: 1% (48th percentile)
- Actively exploited: Not listed in CISA KEV
- Weakness: CWE-79
- Affected product: Enghouse Web Chat
- Published:
- Last modified:
Description
Enghouse Web Chat 6.2.284.34 allows XSS. When one enters their own domain name in the WebServiceLocation parameter, the response from the POST request is displayed, and any JavaScript returned from the external server is executed in the browser. This is related to CVE-2019-16951.
Frequently asked questions
- What is CVE-2020-13972?
- Enghouse Web Chat 6.2.284.34 allows XSS. When one enters their own domain name in the WebServiceLocation parameter, the response from the POST request is displayed, and any JavaScript returned from the external server is executed in the browser. This is related to CVE-2019-16951.
- How severe is CVE-2020-13972?
- CVE-2020-13972 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
- Is CVE-2020-13972 being actively exploited?
- It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (48th percentile), an estimate of the probability of exploitation in the next 30 days.
- What products are affected by CVE-2020-13972?
- CVE-2020-13972 affects Enghouse Web Chat. See the affected-products list for the exact vulnerable versions.
- How do I fix CVE-2020-13972?
- Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
- When was CVE-2020-13972 published?
- CVE-2020-13972 was published on 2020-09-03 and last updated on 2026-06-17.
References
Affected products (1)
- cpe:2.3:a:enghouse:web_chat:6.2.284.34:*:*:*:*:*:*:*
More vulnerabilities in Enghouse Web Chat
- CVE-2019-16948 — Critical (CVSS 9.8): An SSRF issue was discovered in Enghouse Web Chat 6.1.300.31. In any POST request, one can replace the port number at…
- CVE-2019-16949 — Medium (CVSS 6.5): An issue was discovered in Enghouse Web Chat 6.1.300.31 and 6.2.284.34. A user is allowed to send an archive of their…
- CVE-2019-16950 — Medium (CVSS 6.1): An XSS issue was discovered in Enghouse Web Chat 6.1.300.31 and 6.2.284.34. The QueueName parameter of a GET request…
- CVE-2019-16951 — Medium (CVSS 5.3): A remote file include (RFI) issue was discovered in Enghouse Web Chat 6.2.284.34. One can replace the localhost…
All CVEs affecting Enghouse Web Chat →
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