How severe is CVE-2019-20002?

CVE-2019-20002 has a CVSS 3.x base score of 7.8, rated high severity. It is exploitable over local access with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2019-20002 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (66th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2019-20002?

CVE-2019-20002 affects Solarwinds Webhelpdesk. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2019-20002?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2019-20002 published?

CVE-2019-20002 was published on 2020-04-27 and last updated on 2026-06-17.

CVE-2019-20002

CVE-2019-20002 is a high-severity vulnerability in Solarwinds Webhelpdesk with a CVSS 3.x base score of 7.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-1236.

Key facts

Severity: High (CVSS 3.x base score 7.8)
CVSS v2: 6.0
EPSS exploit prediction: 1% (66th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-1236
Affected product: Solarwinds Webhelpdesk
Published: 2020-04-27
Last modified: 2026-06-17

Description

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

Frequently asked questions

What is CVE-2019-20002?: Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.
How severe is CVE-2019-20002?: CVE-2019-20002 has a CVSS 3.x base score of 7.8, rated high severity. It is exploitable over local access with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2019-20002 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (66th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-20002?: CVE-2019-20002 affects Solarwinds Webhelpdesk. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2019-20002?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2019-20002 published?: CVE-2019-20002 was published on 2020-04-27 and last updated on 2026-06-17.

References

https://medium.com/%40ayaan.saikia91/formula-injection-vulnerability-on-solarwinds-webhelpdesk-12-7-1-37569cd4cdc1

Affected products (1)

cpe:2.3:a:solarwinds:webhelpdesk:12.7.1:*:*:*:*:*:*:*

More vulnerabilities in Solarwinds Webhelpdesk

CVE-2021-35254 — High (CVSS 8.2): SolarWinds received a report of a vulnerability related to an input that was not sanitized in WebHelpDesk. SolarWinds…
CVE-2021-35232 — Medium (CVSS 6.8): Hard coded credentials discovered in SolarWinds Web Help Desk product. Through these credentials, the attacker with…
CVE-2019-16959 — Medium (CVSS 6.5): SolarWinds Web Help Desk 12.7.0 allows CSV Injection, also known as Formula Injection, via a file attached to a ticket.
CVE-2019-16957 — Medium (CVSS 5.4): SolarWinds Web Help Desk 12.7.0 allows XSS via the First Name field of a User Account.
CVE-2019-16955 — Medium (CVSS 5.4): SolarWinds Web Help Desk 12.7.0 allows XSS via an uploaded SVG document in a request.

All CVEs affecting Solarwinds Webhelpdesk →

Other CWE-1236 (Improper Neutralization of Formula Elements in a CSV File) vulnerabilities

CVE-2026-31049 — Critical (CVSS 9.8): An issue in Hostbill v.2025-11-24 and 2025-12-01 allows a remote attacker to execute arbitrary code and escalate…
CVE-2020-36962 — Critical (CVSS 9.8): Tendenci 12.3.1 contains a CSV formula injection vulnerability in the contact form message field that allows attackers…
CVE-2021-47901 — Critical (CVSS 9.8): Dirsearch 0.4.1 contains a CSV injection vulnerability when using the --csv-report flag that allows attackers to inject…
CVE-2020-36941 — Critical (CVSS 9.8): Knockpy 4.1.1 contains a CSV injection vulnerability that allows attackers to inject malicious formulas into CSV…
CVE-2025-56267 — Critical (CVSS 9.8): A CSV injection vulnerability in the /id_profiles endpoint of Avigilon ACM v7.10.0.20 allows attackers to execute…
CVE-2023-47295 — Critical (CVSS 9.8): A CSV injection vulnerability in NCR Terminal Handler v1.5.1 allows attackers to execute arbitrary commands via…

Browse all CWE-1236 (Improper Neutralization of Formula Elements in a CSV File) vulnerabilities →