How severe is CVE-2020-15948?

CVE-2020-15948 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2020-15948 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (56th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-15948?

CVE-2020-15948 affects Egain Chat. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2020-15948?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2020-15948 published?

CVE-2020-15948 was published on 2021-07-30 and last updated on 2026-06-17.

CVE-2020-15948

CVE-2020-15948 is a medium-severity vulnerability in Egain Chat with a CVSS 3.x base score of 6.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 3.x base score 6.1)
CVSS v2: 4.3
EPSS exploit prediction: 1% (56th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-79
Affected product: Egain Chat
Published: 2021-07-30
Last modified: 2026-06-17

Description

eGain Chat 15.5.5 allows XSS via the Name (aka full_name) field.

Frequently asked questions

What is CVE-2020-15948?: eGain Chat 15.5.5 allows XSS via the Name (aka full_name) field.
How severe is CVE-2020-15948?: CVE-2020-15948 has a CVSS 3.x base score of 6.1, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2020-15948 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (56th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-15948?: CVE-2020-15948 affects Egain Chat. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2020-15948?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2020-15948 published?: CVE-2020-15948 was published on 2021-07-30 and last updated on 2026-06-17.

References

http://packetstormsecurity.com/files/163687/eGain-Chat-15.5.5-Cross-Site-Scripting.html

Affected products (1)

cpe:2.3:a:egain:chat:15.5.5:*:*:*:*:*:*:*

More vulnerabilities in Egain Chat

CVE-2019-13976 — Critical (CVSS 9.8): eGain Chat 15.0.3 allows unrestricted file upload.
CVE-2019-13975 — Medium (CVSS 6.1): eGain Chat 15.0.3 allows HTML Injection.

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