CVE-2021-33672

CVE-2021-33672 is a critical-severity vulnerability in Sap Contact Center with a CVSS 3.x base score of 9.6. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-116.

Key facts

Description

Due to missing encoding in SAP Contact Center's Communication Desktop component- version 700, an attacker could send malicious script in chat message. When the message is accepted by the chat recipient, the script gets executed in their scope. Due to the usage of ActiveX in the application, the attacker can further execute operating system level commands in the chat recipient's scope. This could lead to a complete compromise of their confidentiality, integrity, and could temporarily impact their availability.

Frequently asked questions

What is CVE-2021-33672?
Due to missing encoding in SAP Contact Center's Communication Desktop component- version 700, an attacker could send malicious script in chat message. When the message is accepted by the chat recipient, the script gets executed in their scope. Due to the usage of ActiveX in the application, the attacker can further execute operating system level commands in the chat recipient's scope. This could lead to a complete compromise of their confidentiality, integrity, and could temporarily impact their availability.
How severe is CVE-2021-33672?
CVE-2021-33672 has a CVSS 3.x base score of 9.6, rated critical severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2021-33672 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (61st percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2021-33672?
CVE-2021-33672 affects Sap Contact Center. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2021-33672?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its critical severity, prioritise patching exposed systems.
When was CVE-2021-33672 published?
CVE-2021-33672 was published on 2021-09-14 and last updated on 2026-06-17.

References

Affected products (1)

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