How severe is CVE-2023-20062?

CVE-2023-20062 has a CVSS 3.x base score of 6.5, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2023-20062 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (42nd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2023-20062?

CVE-2023-20062 primarily affects Cisco Packaged Contact Center Enterprise. In total, 4 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2023-20062?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2023-20062 published?

CVE-2023-20062 was published on 2023-03-03 and last updated on 2026-06-17.

CVE-2023-20062

CVE-2023-20062 is a medium-severity vulnerability in Cisco Packaged Contact Center Enterprise with a CVSS 3.x base score of 6.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-918.

Key facts

Severity: Medium (CVSS 3.x base score 6.5)
EPSS exploit prediction: 1% (42nd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-918
Affected product: Cisco Packaged Contact Center Enterprise
Published: 2023-03-03
Last modified: 2026-06-17

Description

Multiple vulnerabilities in Cisco Unified Intelligence Center could allow an authenticated, remote attacker to collect sensitive information or perform a server-side request forgery (SSRF) attack on an affected system. Cisco plans to release software updates that address these vulnerabilities.

Frequently asked questions

What is CVE-2023-20062?: Multiple vulnerabilities in Cisco Unified Intelligence Center could allow an authenticated, remote attacker to collect sensitive information or perform a server-side request forgery (SSRF) attack on an affected system. Cisco plans to release software updates that address these vulnerabilities.
How severe is CVE-2023-20062?: CVE-2023-20062 has a CVSS 3.x base score of 6.5, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2023-20062 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (42nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2023-20062?: CVE-2023-20062 primarily affects Cisco Packaged Contact Center Enterprise. In total, 4 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2023-20062?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2023-20062 published?: CVE-2023-20062 was published on 2023-03-03 and last updated on 2026-06-17.

References

https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cuic-infodisc-ssrf-84ZBmwVk

Affected products (4)

cpe:2.3:a:cisco:packaged_contact_center_enterprise:-:*:*:*:*:*:*:*
cpe:2.3:a:cisco:unified_contact_center_enterprise:-:*:*:*:*:*:*:*
cpe:2.3:a:cisco:unified_contact_center_express:-:*:*:*:*:*:*:*
cpe:2.3:a:cisco:unified_intelligence_center:*:*:*:*:*:*:*:*

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