How severe is CVE-2024-43443?

CVE-2024-43443 has a CVSS 3.x base score of 4.9, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and no user interaction. Impact on confidentiality is none, integrity high, and availability none.

Is CVE-2024-43443 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (28th percentile), an estimate of the probability of exploitation in the next 30 days.

How do I fix CVE-2024-43443?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2024-43443 have an EU (EUVD) identifier?

Yes. CVE-2024-43443 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-40280.

When was CVE-2024-43443 published?

CVE-2024-43443 was published on 2024-08-26 and last updated on 2026-06-17.

CVE-2024-43443

CVE-2024-43443 is a medium-severity vulnerability with a CVSS 3.x base score of 4.9. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-790.

Key facts

Severity: Medium (CVSS 3.x base score 4.9)
EPSS exploit prediction: 0% (28th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-40280
Weakness: CWE-790
Published: 2024-08-26
Last modified: 2026-06-17

Description

Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

Frequently asked questions

What is CVE-2024-43443?: Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
How severe is CVE-2024-43443?: CVE-2024-43443 has a CVSS 3.x base score of 4.9, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and no user interaction. Impact on confidentiality is none, integrity high, and availability none.
Is CVE-2024-43443 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (28th percentile), an estimate of the probability of exploitation in the next 30 days.
How do I fix CVE-2024-43443?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2024-43443 have an EU (EUVD) identifier?: Yes. CVE-2024-43443 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-40280.
When was CVE-2024-43443 published?: CVE-2024-43443 was published on 2024-08-26 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2024-11/

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