How severe is CVE-2010-4071?

CVE-2010-4071 has a CVSS 2.0 base score of 2.6, rated low severity.

Is CVE-2010-4071 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (77th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2010-4071?

CVE-2010-4071 primarily affects Otrs. In total, 8 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2010-4071?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2010-4071 published?

CVE-2010-4071 was published on 2011-01-20 and last updated on 2026-06-16.

CVE-2010-4071

CVE-2010-4071 is a low-severity vulnerability in Otrs with a CVSS 2.0 base score of 2.6. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Low (CVSS 2.0 base score 2.6)
EPSS exploit prediction: 2% (77th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-79
Affected product: Otrs
Published: 2011-01-20
Last modified: 2026-06-16

Description

Cross-site scripting (XSS) vulnerability in AgentTicketZoom in OTRS 2.4.x before 2.4.9, when RichText is enabled, allows remote attackers to inject arbitrary web script or HTML via JavaScript in an HTML e-mail.

Frequently asked questions

What is CVE-2010-4071?: Cross-site scripting (XSS) vulnerability in AgentTicketZoom in OTRS 2.4.x before 2.4.9, when RichText is enabled, allows remote attackers to inject arbitrary web script or HTML via JavaScript in an HTML e-mail.
How severe is CVE-2010-4071?: CVE-2010-4071 has a CVSS 2.0 base score of 2.6, rated low severity.
Is CVE-2010-4071 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (77th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2010-4071?: CVE-2010-4071 primarily affects Otrs. In total, 8 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2010-4071?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2010-4071 published?: CVE-2010-4071 was published on 2011-01-20 and last updated on 2026-06-16.

References

Affected products (8)

cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:*

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