How severe is CVE-2010-4761?

CVE-2010-4761 has a CVSS 2.0 base score of 4.0, rated medium severity.

Is CVE-2010-4761 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (67th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2010-4761?

CVE-2010-4761 primarily affects Otrs. In total, 100 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2010-4761?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2010-4761 published?

CVE-2010-4761 was published on 2011-03-18 and last updated on 2026-06-16.

CVE-2010-4761

CVE-2010-4761 is a medium-severity vulnerability in Otrs with a CVSS 2.0 base score of 4.0. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-264.

Key facts

Severity: Medium (CVSS 2.0 base score 4.0)
EPSS exploit prediction: 1% (67th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-264
Affected product: Otrs
Published: 2011-03-18
Last modified: 2026-06-16

Description

The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

Frequently asked questions

What is CVE-2010-4761?: The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
How severe is CVE-2010-4761?: CVE-2010-4761 has a CVSS 2.0 base score of 4.0, rated medium severity.
Is CVE-2010-4761 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (67th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2010-4761?: CVE-2010-4761 primarily affects Otrs. In total, 100 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2010-4761?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2010-4761 published?: CVE-2010-4761 was published on 2011-03-18 and last updated on 2026-06-16.

References

Affected products (100)

cpe:2.3:a:otrs:otrs:*:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta7:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta8:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.0:rc2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta4:*:*:*:*:*:*

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