How severe is CVE-2010-4763?

CVE-2010-4763 has a CVSS 2.0 base score of 6.5, rated medium severity.

Is CVE-2010-4763 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (72nd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2010-4763?

CVE-2010-4763 primarily affects Otrs. In total, 98 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2010-4763?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2010-4763 published?

CVE-2010-4763 was published on 2011-03-18 and last updated on 2026-06-16.

CVE-2010-4763

CVE-2010-4763 is a medium-severity vulnerability in Otrs with a CVSS 2.0 base score of 6.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-264.

Key facts

Severity: Medium (CVSS 2.0 base score 6.5)
EPSS exploit prediction: 2% (72nd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-264
Affected product: Otrs
Published: 2011-03-18
Last modified: 2026-06-16

Description

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Frequently asked questions

What is CVE-2010-4763?: The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.
How severe is CVE-2010-4763?: CVE-2010-4763 has a CVSS 2.0 base score of 6.5, rated medium severity.
Is CVE-2010-4763 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (72nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2010-4763?: CVE-2010-4763 primarily affects Otrs. In total, 98 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2010-4763?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2010-4763 published?: CVE-2010-4763 was published on 2011-03-18 and last updated on 2026-06-16.

References

Affected products (98)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta7:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:0.5:beta8:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0:rc3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.0:rc2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.1.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.2.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:1.3.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.0.0:beta4:*:*:*:*:*:*

More vulnerabilities in Otrs

CVE-2026-48188 — Critical (CVSS 9.1): An improper Input Validation vulnerability in OTRS or ((OTRS)) Community Edition database layer module allows an…
CVE-2013-4717 — High (CVSS 8.8): Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before…
CVE-2017-17476 — High (CVSS 8.8): Open Ticket Request System (OTRS) 4.0.x before 4.0.28, 5.0.x before 5.0.26, and 6.0.x before 6.0.3, when cookie support…
CVE-2017-16921 — High (CVSS 8.8): In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including…
CVE-2017-16664 — High (CVSS 8.8): Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before…
CVE-2017-15864 — High (CVSS 8.8): In the Agent Frontend in Open Ticket Request System (OTRS) 3.3.x through 3.3.18, with a crafted URL it is possible to…

All CVEs affecting Otrs →

Other CWE-264 (Permissions, Privileges, and Access Controls) vulnerabilities

CVE-2016-8363 — Critical (CVSS 10.0): An issue was discovered in Moxa OnCell OnCellG3470A-LTE, AWK-1131A/3131A/4131A Series, AWK-3191 Series, AWK-5232/6232…
CVE-2016-7457 — Critical (CVSS 10.0): VMware vRealize Operations (aka vROps) 6.x before 6.4.0 allows remote authenticated users to gain privileges, or halt…
CVE-2015-7425 — Critical (CVSS 10.0): The Data Protection component in the VMware vSphere GUI in IBM Tivoli Storage Manager for Virtual Environments: Data…
CVE-2015-8267 — Critical (CVSS 10.0): The PasswordReset.Controllers.ResetController.ChangePasswordIndex method in PasswordReset.dll in Dovestones AD Self…
CVE-2015-7919 — Critical (CVSS 10.0): SearchBlox 8.3 before 8.3.1 allows remote attackers to write to the config file, and consequently cause a denial of…
CVE-2015-7071 — Critical (CVSS 10.0): The File Bookmark component in Apple OS X before 10.11.2 allows attackers to bypass a sandbox protection mechanism for…

Browse all CWE-264 (Permissions, Privileges, and Access Controls) vulnerabilities →