CVE-2010-4765

CVE-2010-4765 is a medium-severity vulnerability in Otrs with a CVSS 2.0 base score of 4.9. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-362.

Key facts

• Severity: Medium (CVSS 2.0 base score 4.9)
• EPSS exploit prediction: 1% (45th percentile)
• Actively exploited: Not listed in CISA KEV
• Weakness: CWE-362
• Affected product: Otrs
• Published: 2011-03-18
• Last modified: 2026-06-16

Description

Race condition in the Kernel::System::Main::FileWrite method in Open Ticket Request System (OTRS) before 2.4.8 allows remote authenticated users to corrupt the TicketCounter.log data in opportunistic circumstances by creating tickets.

Frequently asked questions

What is CVE-2010-4765?

Race condition in the Kernel::System::Main::FileWrite method in Open Ticket Request System (OTRS) before 2.4.8 allows remote authenticated users to corrupt the TicketCounter.log data in opportunistic circumstances by creating tickets.

How severe is CVE-2010-4765?

CVE-2010-4765 has a CVSS 2.0 base score of 4.9, rated medium severity.

Is CVE-2010-4765 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (45th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2010-4765?

CVE-2010-4765 primarily affects Otrs. In total, 95 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2010-4765?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2010-4765 published?

CVE-2010-4765 was published on 2011-03-18 and last updated on 2026-06-16.

References

• http://bugs.otrs.org/show_bug.cgi?id=4936
• http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

Affected products (95)

• cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta5:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta6:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta7:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:0.5:beta8:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.0:rc1:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.0:rc2:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.0:rc3:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.0.1:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.0.2:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.1:rc1:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.1.0:rc1:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.1.0:rc2:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.1.1:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.1.2:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.1.3:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.1.4:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.2.0:beta1:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.2.0:beta2:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.2.0:beta3:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.2.1:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.2.2:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.2.3:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.2.4:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.3.0:beta1:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.3.0:beta2:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.3.0:beta3:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.3.0:beta4:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.3.1:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:1.3.3:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:2.0.0:beta1:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:2.0.0:beta2:*:*:*:*:*:*
• cpe:2.3:a:otrs:otrs:2.0.0:beta4:*:*:*:*:*:*

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Other CWE-362 (Race Condition) vulnerabilities

• CVE-2022-27626 — Critical (CVSS 10.0): A vulnerability regarding concurrent execution using shared resource with improper synchronization ('Race Condition')…
• CVE-2015-8556 — Critical (CVSS 10.0): Local privilege escalation vulnerability in the Gentoo QEMU package before 2.5.0-r1.
• CVE-2014-0703 — Critical (CVSS 10.0): Cisco Wireless LAN Controller (WLC) devices 7.4 before 7.4.110.0 distribute Aironet IOS software with a race condition…
• CVE-2010-1228 — Critical (CVSS 10.0): Multiple race conditions in the sandbox infrastructure in Google Chrome before 4.1.249.1036 have unspecified impact and…
• CVE-2008-6598 — Critical (CVSS 10.0): Multiple race conditions in WANPIPE before 3.3.6 have unknown impact and attack vectors related to "bri restart logic."
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