How severe is CVE-2012-2582?

CVE-2012-2582 has a CVSS 2.0 base score of 4.3, rated medium severity.

Is CVE-2012-2582 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 4% (90th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2012-2582?

CVE-2012-2582 primarily affects Otrs. In total, 65 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2012-2582?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2012-2582 published?

CVE-2012-2582 was published on 2012-08-23 and last updated on 2026-06-16.

CVE-2012-2582

CVE-2012-2582 is a medium-severity vulnerability in Otrs with a CVSS 2.0 base score of 4.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 2.0 base score 4.3)
EPSS exploit prediction: 4% (90th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-79
Affected product: Otrs
Published: 2012-08-23
Last modified: 2026-06-16

Description

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

Frequently asked questions

What is CVE-2012-2582?: Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
How severe is CVE-2012-2582?: CVE-2012-2582 has a CVSS 2.0 base score of 4.3, rated medium severity.
Is CVE-2012-2582 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 4% (90th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2012-2582?: CVE-2012-2582 primarily affects Otrs. In total, 65 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2012-2582?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2012-2582 published?: CVE-2012-2582 was published on 2012-08-23 and last updated on 2026-06-16.

References

Affected products (65)

cpe:2.3:a:otrs:otrs:2.4.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.0:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.11:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:2.4.12:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta6:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.0:beta7:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.11:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.12:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.13:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.0.14:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*

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