How severe is CVE-2014-1694?

CVE-2014-1694 has a CVSS 2.0 base score of 6.8, rated medium severity.

Is CVE-2014-1694 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (71st percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2014-1694?

CVE-2014-1694 primarily affects Otrs. In total, 45 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2014-1694?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2014-1694 published?

CVE-2014-1694 was published on 2014-02-04 and last updated on 2026-06-17.

CVE-2014-1694

CVE-2014-1694 is a medium-severity vulnerability in Otrs with a CVSS 2.0 base score of 6.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-352.

Key facts

Severity: Medium (CVSS 2.0 base score 6.8)
EPSS exploit prediction: 1% (71st percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-352
Affected product: Otrs
Published: 2014-02-04
Last modified: 2026-06-17

Description

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

Frequently asked questions

What is CVE-2014-1694?: Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
How severe is CVE-2014-1694?: CVE-2014-1694 has a CVSS 2.0 base score of 6.8, rated medium severity.
Is CVE-2014-1694 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (71st percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2014-1694?: CVE-2014-1694 primarily affects Otrs. In total, 45 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2014-1694?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2014-1694 published?: CVE-2014-1694 was published on 2014-02-04 and last updated on 2026-06-17.

References

Affected products (45)

cpe:2.3:a:otrs:otrs:3.2.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta4:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:beta5:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.0:rc1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.2.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.9:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.10:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.11:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.13:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.14:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.15:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.16:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.17:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.1.18:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.3.0:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.3.0:beta1:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.3.0:beta2:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.3.0:beta3:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:3.3.0:beta4:*:*:*:*:*:*

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