How severe is CVE-2017-9324?

CVE-2017-9324 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2017-9324 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (82nd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2017-9324?

CVE-2017-9324 primarily affects Otrs. In total, 3 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2017-9324?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2017-9324 published?

CVE-2017-9324 was published on 2017-06-12 and last updated on 2026-06-17.

CVE-2017-9324

CVE-2017-9324 is a high-severity vulnerability in Otrs with a CVSS 3.x base score of 8.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-269.

Key facts

Severity: High (CVSS 3.x base score 8.8)
CVSS v2: 6.5
EPSS exploit prediction: 2% (82nd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-269
Affected product: Otrs
Published: 2017-06-12
Last modified: 2026-06-17

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Frequently asked questions

What is CVE-2017-9324?: In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
How severe is CVE-2017-9324?: CVE-2017-9324 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2017-9324 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (82nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2017-9324?: CVE-2017-9324 primarily affects Otrs. In total, 3 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2017-9324?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2017-9324 published?: CVE-2017-9324 was published on 2017-06-12 and last updated on 2026-06-17.

References

Affected products (3)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*

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