How severe is CVE-2017-9362?

CVE-2017-9362 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2017-9362 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 4% (90th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2017-9362?

CVE-2017-9362 affects Zohocorp Manageengine Servicedesk Plus. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2017-9362?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2017-9362 published?

CVE-2017-9362 was published on 2019-03-25 and last updated on 2026-06-17.

CVE-2017-9362

CVE-2017-9362 is a high-severity vulnerability in Zohocorp Manageengine Servicedesk Plus with a CVSS 3.x base score of 8.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-611.

Key facts

Severity: High (CVSS 3.x base score 8.8)
CVSS v2: 6.5
EPSS exploit prediction: 4% (90th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-611
Affected product: Zohocorp Manageengine Servicedesk Plus
Published: 2019-03-25
Last modified: 2026-06-17

Description

ManageEngine ServiceDesk Plus before 9312 contains an XML injection at add Configuration items CMDB API.

Frequently asked questions

What is CVE-2017-9362?: ManageEngine ServiceDesk Plus before 9312 contains an XML injection at add Configuration items CMDB API.
How severe is CVE-2017-9362?: CVE-2017-9362 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2017-9362 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 4% (90th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2017-9362?: CVE-2017-9362 affects Zohocorp Manageengine Servicedesk Plus. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2017-9362?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2017-9362 published?: CVE-2017-9362 was published on 2019-03-25 and last updated on 2026-06-17.

References

https://labs.integrity.pt/advisories/cve-2017-9362

Affected products (1)

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:*

More vulnerabilities in Zohocorp Manageengine Servicedesk Plus

CVE-2022-47966 — Critical (CVSS 9.8): Multiple Zoho ManageEngine on-premise products, such as ServiceDesk Plus through 14003, allow remote code execution due…
CVE-2021-44526 — Critical (CVSS 9.8): Zoho ManageEngine ServiceDesk Plus before 12003 allows authentication bypass in certain admin configurations.
CVE-2021-44077 — Critical (CVSS 9.8): Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014…
CVE-2021-37415 — Critical (CVSS 9.8): Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs…
CVE-2019-8395 — Critical (CVSS 9.8): An Insecure Direct Object Reference (IDOR) vulnerability exists in Zoho ManageEngine ServiceDesk Plus (SDP) before 10.0…
CVE-2020-35682 — High (CVSS 8.8): Zoho ManageEngine ServiceDesk Plus before 11134 allows an Authentication Bypass (only during SAML login).

All CVEs affecting Zohocorp Manageengine Servicedesk Plus →

Other CWE-611 (Improper Restriction of XML External Entity Reference (XXE)) vulnerabilities

CVE-2022-22486 — Critical (CVSS 10.0): IBM Tivoli Workload Scheduler 9.4, 9.5, and 10.1 is vulnerable to an XML External Entity Injection (XXE) attack when…
CVE-2019-14678 — Critical (CVSS 10.0): SAS XML Mapper 9.45 has an XML External Entity (XXE) vulnerability that can be leveraged by malicious attackers in…
CVE-2015-9280 — Critical (CVSS 10.0): MailEnable before 8.60 allows XXE via an XML document in the request.aspx Options parameter.
CVE-2018-1000838 — Critical (CVSS 10.0): autopsy version <= 4.9.0 contains a XML External Entity (XXE) vulnerability in CaseMetadata XML Parser that can result…
CVE-2018-1000837 — Critical (CVSS 10.0): UML Designer version <= 8.0.0 contains a XML External Entity (XXE) vulnerability in XML parser for plugins that can…
CVE-2018-1000835 — Critical (CVSS 10.0): KeePassDX version <= 2.5.0.0beta17 contains a XML External Entity (XXE) vulnerability in kdbx file parser that can…

Browse all CWE-611 (Improper Restriction of XML External Entity Reference (XXE)) vulnerabilities →