CVE-2018-10198

CVE-2018-10198 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 4.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-200.

Key facts

Description

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Frequently asked questions

What is CVE-2018-10198?
An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.
How severe is CVE-2018-10198?
CVE-2018-10198 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.
Is CVE-2018-10198 being actively exploited?
It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (57th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2018-10198?
CVE-2018-10198 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2018-10198?
Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2018-10198 published?
CVE-2018-10198 was published on 2018-06-06 and last updated on 2026-06-17.

References

Affected products (1)

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