How severe is CVE-2019-10065?

CVE-2019-10065 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.

Is CVE-2019-10065 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (51st percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2019-10065?

CVE-2019-10065 affects Otrs. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2019-10065?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2019-10065 published?

CVE-2019-10065 was published on 2020-03-10 and last updated on 2026-06-17.

CVE-2019-10065

CVE-2019-10065 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 4.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low.

Key facts

Severity: Medium (CVSS 3.x base score 4.3)
CVSS v2: 4.0
EPSS exploit prediction: 1% (51st percentile)
Actively exploited: Not listed in CISA KEV
Affected product: Otrs
Published: 2020-03-10
Last modified: 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.

Frequently asked questions

What is CVE-2019-10065?: An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.
How severe is CVE-2019-10065?: CVE-2019-10065 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.
Is CVE-2019-10065 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (51st percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-10065?: CVE-2019-10065 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2019-10065?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2019-10065 published?: CVE-2019-10065 was published on 2020-03-10 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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