How severe is CVE-2019-12497?

CVE-2019-12497 has a CVSS 3.x base score of 5.3, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.

Is CVE-2019-12497 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (78th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2019-12497?

CVE-2019-12497 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2019-12497?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2019-12497 published?

CVE-2019-12497 was published on 2019-06-17 and last updated on 2026-06-17.

CVE-2019-12497

CVE-2019-12497 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 5.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-200.

Key facts

Severity: Medium (CVSS 3.x base score 5.3)
CVSS v2: 5.0
EPSS exploit prediction: 2% (78th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-200
Affected product: Otrs
Published: 2019-06-17
Last modified: 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Frequently asked questions

What is CVE-2019-12497?: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
How severe is CVE-2019-12497?: CVE-2019-12497 has a CVSS 3.x base score of 5.3, rated medium severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.
Is CVE-2019-12497 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (78th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-12497?: CVE-2019-12497 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2019-12497?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2019-12497 published?: CVE-2019-12497 was published on 2019-06-17 and last updated on 2026-06-17.

References

Affected products (2)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

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