How severe is CVE-2019-13457?

CVE-2019-13457 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.

Is CVE-2019-13457 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (56th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2019-13457?

CVE-2019-13457 affects Otrs. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2019-13457?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2019-13457 published?

CVE-2019-13457 was published on 2020-03-10 and last updated on 2026-06-17.

CVE-2019-13457

CVE-2019-13457 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 4.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-200.

Key facts

Severity: Medium (CVSS 3.x base score 4.3)
CVSS v2: 4.0
EPSS exploit prediction: 1% (56th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-200
Affected product: Otrs
Published: 2020-03-10
Last modified: 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Frequently asked questions

What is CVE-2019-13457?: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
How severe is CVE-2019-13457?: CVE-2019-13457 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.
Is CVE-2019-13457 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (56th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-13457?: CVE-2019-13457 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2019-13457?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2019-13457 published?: CVE-2019-13457 was published on 2020-03-10 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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