How severe is CVE-2019-14749?

CVE-2019-14749 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2019-14749 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 10% (95th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2019-14749?

CVE-2019-14749 affects Osticket. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2019-14749?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2019-14749 published?

CVE-2019-14749 was published on 2019-08-07 and last updated on 2026-06-17.

CVE-2019-14749

CVE-2019-14749 is a high-severity vulnerability in Osticket with a CVSS 3.x base score of 8.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-1236.

Key facts

Severity: High (CVSS 3.x base score 8.8)
CVSS v2: 6.8
EPSS exploit prediction: 10% (95th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-1236
Affected product: Osticket
Published: 2019-08-07
Last modified: 2026-06-17

Description

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.

Frequently asked questions

What is CVE-2019-14749?: An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.
How severe is CVE-2019-14749?: CVE-2019-14749 has a CVSS 3.x base score of 8.8, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2019-14749 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 10% (95th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-14749?: CVE-2019-14749 affects Osticket. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2019-14749?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2019-14749 published?: CVE-2019-14749 was published on 2019-08-07 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:osticket:osticket:*:*:*:*:*:*:*:*

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