How severe is CVE-2019-9752?

CVE-2019-9752 has a CVSS 3.x base score of 5.4, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2019-9752 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (60th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2019-9752?

CVE-2019-9752 primarily affects Otrs. In total, 5 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2019-9752?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2019-9752 published?

CVE-2019-9752 was published on 2019-03-13 and last updated on 2026-06-17.

CVE-2019-9752

CVE-2019-9752 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 5.4. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 3.x base score 5.4)
CVSS v2: 3.5
EPSS exploit prediction: 1% (60th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-79
Affected product: Otrs
Published: 2019-03-13
Last modified: 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

Frequently asked questions

What is CVE-2019-9752?: An issue was discovered in Open Ticket Request System (OTRS) 5.x before 5.0.34, 6.x before 6.0.16, and 7.x before 7.0.4. An attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.
How severe is CVE-2019-9752?: CVE-2019-9752 has a CVSS 3.x base score of 5.4, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2019-9752 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (60th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-9752?: CVE-2019-9752 primarily affects Otrs. In total, 5 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2019-9752?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2019-9752 published?: CVE-2019-9752 was published on 2019-03-13 and last updated on 2026-06-17.

References

Affected products (5)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*
cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*
cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*
cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*

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