How severe is CVE-2019-9892?

CVE-2019-9892 has a CVSS 3.x base score of 6.5, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2019-9892 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (62nd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2019-9892?

CVE-2019-9892 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2019-9892?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2019-9892 published?

CVE-2019-9892 was published on 2019-05-22 and last updated on 2026-06-17.

CVE-2019-9892

CVE-2019-9892 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 6.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-91.

Key facts

Severity: Medium (CVSS 3.x base score 6.5)
CVSS v2: 4.0
EPSS exploit prediction: 1% (62nd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-91
Affected product: Otrs
Published: 2019-05-22
Last modified: 2026-06-17

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Frequently asked questions

What is CVE-2019-9892?: An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
How severe is CVE-2019-9892?: CVE-2019-9892 has a CVSS 3.x base score of 6.5, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2019-9892 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (62nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2019-9892?: CVE-2019-9892 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2019-9892?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2019-9892 published?: CVE-2019-9892 was published on 2019-05-22 and last updated on 2026-06-17.

References

Affected products (2)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

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