How severe is CVE-2020-11463?

CVE-2020-11463 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2020-11463 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (76th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-11463?

CVE-2020-11463 affects Deskpro. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2020-11463?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2020-11463 published?

CVE-2020-11463 was published on 2020-04-01 and last updated on 2026-06-17.

CVE-2020-11463

CVE-2020-11463 is a high-severity vulnerability in Deskpro with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-862.

Key facts

Severity: High (CVSS 3.x base score 7.5)
CVSS v2: 5.0
EPSS exploit prediction: 2% (76th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-862
Affected product: Deskpro
Published: 2020-04-01
Last modified: 2026-06-17

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

Frequently asked questions

What is CVE-2020-11463?: An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.
How severe is CVE-2020-11463?: CVE-2020-11463 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2020-11463 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (76th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-11463?: CVE-2020-11463 affects Deskpro. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2020-11463?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2020-11463 published?: CVE-2020-11463 was published on 2020-04-01 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*

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