How severe is CVE-2020-11466?

CVE-2020-11466 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.

Is CVE-2020-11466 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (65th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-11466?

CVE-2020-11466 affects Deskpro. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2020-11466?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2020-11466 published?

CVE-2020-11466 was published on 2020-04-01 and last updated on 2026-06-17.

CVE-2020-11466

CVE-2020-11466 is a medium-severity vulnerability in Deskpro with a CVSS 3.x base score of 4.3. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-269.

Key facts

Severity: Medium (CVSS 3.x base score 4.3)
CVSS v2: 4.0
EPSS exploit prediction: 1% (65th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-269
Affected product: Deskpro
Published: 2020-04-01
Last modified: 2026-06-17

Description

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

Frequently asked questions

What is CVE-2020-11466?: An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
How severe is CVE-2020-11466?: CVE-2020-11466 has a CVSS 3.x base score of 4.3, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity none, and availability none.
Is CVE-2020-11466 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (65th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-11466?: CVE-2020-11466 affects Deskpro. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2020-11466?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2020-11466 published?: CVE-2020-11466 was published on 2020-04-01 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*

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