How severe is CVE-2020-14048?

CVE-2020-14048 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is none, integrity high, and availability none.

Is CVE-2020-14048 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 5% (91st percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-14048?

CVE-2020-14048 primarily affects Zohocorp Manageengine Servicedesk Plus. In total, 269 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2020-14048?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2020-14048 published?

CVE-2020-14048 was published on 2020-06-12 and last updated on 2026-06-17.

CVE-2020-14048

CVE-2020-14048 is a high-severity vulnerability in Zohocorp Manageengine Servicedesk Plus with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-306.

Key facts

Severity: High (CVSS 3.x base score 7.5)
CVSS v2: 5.0
EPSS exploit prediction: 5% (91st percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-306
Affected product: Zohocorp Manageengine Servicedesk Plus
Published: 2020-06-12
Last modified: 2026-06-17

Description

Zoho ManageEngine ServiceDesk Plus before 11.1 build 11115 allows remote unauthenticated attackers to change the installation status of deployed agents.

Frequently asked questions

What is CVE-2020-14048?: Zoho ManageEngine ServiceDesk Plus before 11.1 build 11115 allows remote unauthenticated attackers to change the installation status of deployed agents.
How severe is CVE-2020-14048?: CVE-2020-14048 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is none, integrity high, and availability none.
Is CVE-2020-14048 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 5% (91st percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-14048?: CVE-2020-14048 primarily affects Zohocorp Manageengine Servicedesk Plus. In total, 269 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2020-14048?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2020-14048 published?: CVE-2020-14048 was published on 2020-06-12 and last updated on 2026-06-17.

References

Affected products (269)

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:-:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8201:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8202:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8203:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8204:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8205:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8206:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8207:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8208:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8209:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8210:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8211:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8212:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8213:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8214:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8215:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8216:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:8.2:8217:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:-:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9000:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9001:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9002:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9003:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9004:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9005:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9006:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9007:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9008:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9009:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9010:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9011:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9012:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9013:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9014:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9016:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9017:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9018:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9019:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9020:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:9.0:9021:*:*:*:*:*:*

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