How severe is CVE-2020-1776?

CVE-2020-1776 has a CVSS 3.x base score of 3.5, rated low severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity none, and availability none.

Is CVE-2020-1776 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (57th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-1776?

CVE-2020-1776 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2020-1776?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2020-1776 published?

CVE-2020-1776 was published on 2020-07-20 and last updated on 2026-06-17.

CVE-2020-1776

CVE-2020-1776 is a low-severity vulnerability in Otrs with a CVSS 3.x base score of 3.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-613.

Key facts

Severity: Low (CVSS 3.x base score 3.5)
CVSS v2: 4.0
EPSS exploit prediction: 1% (57th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-613
Affected product: Otrs
Published: 2020-07-20
Last modified: 2026-06-17

Description

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Frequently asked questions

What is CVE-2020-1776?: When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
How severe is CVE-2020-1776?: CVE-2020-1776 has a CVSS 3.x base score of 3.5, rated low severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity none, and availability none.
Is CVE-2020-1776 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (57th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-1776?: CVE-2020-1776 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2020-1776?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2020-1776 published?: CVE-2020-1776 was published on 2020-07-20 and last updated on 2026-06-17.

References

Affected products (2)

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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