How severe is CVE-2020-6843?

CVE-2020-6843 has a CVSS 3.x base score of 4.8, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2020-6843 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (82nd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2020-6843?

CVE-2020-6843 affects Zohocorp Manageengine Servicedesk Plus. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2020-6843?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2020-6843 published?

CVE-2020-6843 was published on 2020-01-23 and last updated on 2026-06-17.

CVE-2020-6843

CVE-2020-6843 is a medium-severity vulnerability in Zohocorp Manageengine Servicedesk Plus with a CVSS 3.x base score of 4.8. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 3.x base score 4.8)
CVSS v2: 3.5
EPSS exploit prediction: 2% (82nd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-79
Affected product: Zohocorp Manageengine Servicedesk Plus
Published: 2020-01-23
Last modified: 2026-06-17

Description

Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 allows XSS. This issue was fixed in version 11.0 Build 11010, SD-83959.

Frequently asked questions

What is CVE-2020-6843?: Zoho ManageEngine ServiceDesk Plus 11.0 Build 11007 allows XSS. This issue was fixed in version 11.0 Build 11010, SD-83959.
How severe is CVE-2020-6843?: CVE-2020-6843 has a CVSS 3.x base score of 4.8, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2020-6843 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 2% (82nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2020-6843?: CVE-2020-6843 affects Zohocorp Manageengine Servicedesk Plus. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2020-6843?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2020-6843 published?: CVE-2020-6843 was published on 2020-01-23 and last updated on 2026-06-17.

References

Affected products (1)

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:*

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