How severe is CVE-2021-31160?

CVE-2021-31160 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2021-31160 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 4% (88th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2021-31160?

CVE-2021-31160 primarily affects Zohocorp Manageengine Servicedesk Plus. In total, 23 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2021-31160?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2021-31160 published?

CVE-2021-31160 was published on 2021-06-29 and last updated on 2026-06-17.

CVE-2021-31160

CVE-2021-31160 is a high-severity vulnerability in Zohocorp Manageengine Servicedesk Plus with a CVSS 3.x base score of 7.5. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low.

Key facts

Severity: High (CVSS 3.x base score 7.5)
CVSS v2: 5.0
EPSS exploit prediction: 4% (88th percentile)
Actively exploited: Not listed in CISA KEV
Affected product: Zohocorp Manageengine Servicedesk Plus
Published: 2021-06-29
Last modified: 2026-06-17

Description

Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.

Frequently asked questions

What is CVE-2021-31160?: Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.
How severe is CVE-2021-31160?: CVE-2021-31160 has a CVSS 3.x base score of 7.5, rated high severity. It is exploitable over network with low attack complexity, requires no privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2021-31160 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 4% (88th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2021-31160?: CVE-2021-31160 primarily affects Zohocorp Manageengine Servicedesk Plus. In total, 23 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2021-31160?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2021-31160 published?: CVE-2021-31160 was published on 2021-06-29 and last updated on 2026-06-17.

References

Affected products (23)

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:10.5:-:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10500:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10501:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10502:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10503:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10504:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10505:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10506:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10507:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10508:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10509:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10510:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10511:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10512:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10513:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10514:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10515:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10516:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10517:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10518:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10519:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:10.5:10520:*:*:*:*:*:*

More vulnerabilities in Zohocorp Manageengine Servicedesk Plus

CVE-2022-47966 — Critical (CVSS 9.8): Multiple Zoho ManageEngine on-premise products, such as ServiceDesk Plus through 14003, allow remote code execution due…
CVE-2021-44526 — Critical (CVSS 9.8): Zoho ManageEngine ServiceDesk Plus before 12003 allows authentication bypass in certain admin configurations.
CVE-2021-44077 — Critical (CVSS 9.8): Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014…
CVE-2021-37415 — Critical (CVSS 9.8): Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs…
CVE-2019-8395 — Critical (CVSS 9.8): An Insecure Direct Object Reference (IDOR) vulnerability exists in Zoho ManageEngine ServiceDesk Plus (SDP) before 10.0…
CVE-2020-35682 — High (CVSS 8.8): Zoho ManageEngine ServiceDesk Plus before 11134 allows an Authentication Bypass (only during SAML login).

All CVEs affecting Zohocorp Manageengine Servicedesk Plus →