How severe is CVE-2022-39050?

CVE-2022-39050 has a CVSS 3.x base score of 4.6, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2022-39050 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (37th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2022-39050?

CVE-2022-39050 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2022-39050?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2022-39050 published?

CVE-2022-39050 was published on 2022-09-05 and last updated on 2026-06-17.

CVE-2022-39050

CVE-2022-39050 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 4.6. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-79.

Key facts

Severity: Medium (CVSS 3.x base score 4.6)
EPSS exploit prediction: 0% (37th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-79
Affected product: Otrs
Published: 2022-09-05
Last modified: 2026-06-17

Description

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Frequently asked questions

What is CVE-2022-39050?: An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
How severe is CVE-2022-39050?: CVE-2022-39050 has a CVSS 3.x base score of 4.6, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2022-39050 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (37th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2022-39050?: CVE-2022-39050 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2022-39050?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2022-39050 published?: CVE-2022-39050 was published on 2022-09-05 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2022-11/

Affected products (2)

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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