How severe is CVE-2023-34197?

CVE-2023-34197 has a CVSS 3.x base score of 5.4, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity low, and availability none.

Is CVE-2023-34197 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 3% (86th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2023-34197?

CVE-2023-34197 primarily affects Zohocorp Manageengine Servicedesk Plus. In total, 10 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2023-34197?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2023-34197 published?

CVE-2023-34197 was published on 2023-07-07 and last updated on 2026-06-17.

CVE-2023-34197

CVE-2023-34197 is a medium-severity vulnerability in Zohocorp Manageengine Servicedesk Plus with a CVSS 3.x base score of 5.4. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-863.

Key facts

Severity: Medium (CVSS 3.x base score 5.4)
EPSS exploit prediction: 3% (86th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-863
Affected product: Zohocorp Manageengine Servicedesk Plus
Published: 2023-07-07
Last modified: 2026-06-17

Description

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.

Frequently asked questions

What is CVE-2023-34197?: Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.
How severe is CVE-2023-34197?: CVE-2023-34197 has a CVSS 3.x base score of 5.4, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and no user interaction. Impact on confidentiality is low, integrity low, and availability none.
Is CVE-2023-34197 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 3% (86th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2023-34197?: CVE-2023-34197 primarily affects Zohocorp Manageengine Servicedesk Plus. In total, 10 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2023-34197?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2023-34197 published?: CVE-2023-34197 was published on 2023-07-07 and last updated on 2026-06-17.

References

https://www.manageengine.com/products/service-desk/CVE-2023-34197.html

Affected products (10)

cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:*:*:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14200:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus:14.2:14201:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:*:*:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14200:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14201:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_servicedesk_plus_msp:14.2:14202:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:*:*:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14200:*:*:*:*:*:*
cpe:2.3:a:zohocorp:manageengine_supportcenter_plus:14.2:14201:*:*:*:*:*:*

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