How severe is CVE-2023-38056?

CVE-2023-38056 has a CVSS 3.x base score of 7.2, rated high severity. It is exploitable over network with low attack complexity, requires high privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.

Is CVE-2023-38056 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (52nd percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2023-38056?

CVE-2023-38056 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.

How do I fix CVE-2023-38056?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.

When was CVE-2023-38056 published?

CVE-2023-38056 was published on 2023-07-24 and last updated on 2026-06-17.

CVE-2023-38056

CVE-2023-38056 is a high-severity vulnerability in Otrs with a CVSS 3.x base score of 7.2. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-78.

Key facts

Severity: High (CVSS 3.x base score 7.2)
EPSS exploit prediction: 1% (52nd percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-78
Affected product: Otrs
Published: 2023-07-24
Last modified: 2026-06-17

Description

Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.

Frequently asked questions

What is CVE-2023-38056?: Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
How severe is CVE-2023-38056?: CVE-2023-38056 has a CVSS 3.x base score of 7.2, rated high severity. It is exploitable over network with low attack complexity, requires high privileges and no user interaction. Impact on confidentiality is high, integrity high, and availability high.
Is CVE-2023-38056 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (52nd percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2023-38056?: CVE-2023-38056 primarily affects Otrs. In total, 2 product configurations (CPEs) are listed as vulnerable; see the affected-products list for the exact versions.
How do I fix CVE-2023-38056?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround. Given its high severity, prioritise patching exposed systems.
When was CVE-2023-38056 published?: CVE-2023-38056 was published on 2023-07-24 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2023-05/

Affected products (2)

cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:-:*:*:*

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