How severe is CVE-2023-38058?

CVE-2023-38058 has a CVSS 3.x base score of 4.1, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is none, integrity low, and availability none.

Is CVE-2023-38058 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (24th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2023-38058?

CVE-2023-38058 affects Otrs. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2023-38058?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

When was CVE-2023-38058 published?

CVE-2023-38058 was published on 2023-07-24 and last updated on 2026-06-17.

CVE-2023-38058

CVE-2023-38058 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 4.1. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-863.

Key facts

Severity: Medium (CVSS 3.x base score 4.1)
EPSS exploit prediction: 0% (24th percentile)
Actively exploited: Not listed in CISA KEV
Weakness: CWE-863
Affected product: Otrs
Published: 2023-07-24
Last modified: 2026-06-17

Description

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Frequently asked questions

What is CVE-2023-38058?: An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.
How severe is CVE-2023-38058?: CVE-2023-38058 has a CVSS 3.x base score of 4.1, rated medium severity. It is exploitable over network with low attack complexity, requires low privileges and user interaction. Impact on confidentiality is none, integrity low, and availability none.
Is CVE-2023-38058 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 0% (24th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2023-38058?: CVE-2023-38058 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2023-38058?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
When was CVE-2023-38058 published?: CVE-2023-38058 was published on 2023-07-24 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2023-07/

Affected products (1)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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