How severe is CVE-2024-23791?

CVE-2024-23791 has a CVSS 3.x base score of 4.9, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.

Is CVE-2024-23791 being actively exploited?

It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (40th percentile), an estimate of the probability of exploitation in the next 30 days.

What products are affected by CVE-2024-23791?

CVE-2024-23791 affects Otrs. See the affected-products list for the exact vulnerable versions.

How do I fix CVE-2024-23791?

Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.

Does CVE-2024-23791 have an EU (EUVD) identifier?

Yes. CVE-2024-23791 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-21244.

When was CVE-2024-23791 published?

CVE-2024-23791 was published on 2024-01-29 and last updated on 2026-06-17.

CVE-2024-23791

CVE-2024-23791 is a medium-severity vulnerability in Otrs with a CVSS 3.x base score of 4.9. It is not currently listed as actively exploited by CISA, and its EPSS exploit-prediction score is low. The underlying weakness is classified as CWE-532.

Key facts

Severity: Medium (CVSS 3.x base score 4.9)
EPSS exploit prediction: 1% (40th percentile)
Actively exploited: Not listed in CISA KEV
EU (EUVD) id: EUVD-2024-21244
Weakness: CWE-532
Affected product: Otrs
Published: 2024-01-29
Last modified: 2026-06-17

Description

Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Frequently asked questions

What is CVE-2024-23791?: Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
How severe is CVE-2024-23791?: CVE-2024-23791 has a CVSS 3.x base score of 4.9, rated medium severity. It is exploitable over network with low attack complexity, requires high privileges and no user interaction. Impact on confidentiality is high, integrity none, and availability none.
Is CVE-2024-23791 being actively exploited?: It is not currently listed in CISA's KEV catalog. Its EPSS exploit-prediction score is 1% (40th percentile), an estimate of the probability of exploitation in the next 30 days.
What products are affected by CVE-2024-23791?: CVE-2024-23791 affects Otrs. See the affected-products list for the exact vulnerable versions.
How do I fix CVE-2024-23791?: Review the linked vendor and NVD advisories for patched versions and mitigations, then upgrade or apply the recommended workaround.
Does CVE-2024-23791 have an EU (EUVD) identifier?: Yes. CVE-2024-23791 is tracked in the ENISA EU Vulnerability Database (EUVD) as EUVD-2024-21244.
When was CVE-2024-23791 published?: CVE-2024-23791 was published on 2024-01-29 and last updated on 2026-06-17.

References

https://otrs.com/release-notes/otrs-security-advisory-2024-02/

Affected products (1)

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

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